Pro-Shop

We sell all kinds of Badminton gear like rackets, grips, shoes, duffle bags, birdies, etc.

We are registered dealers for Yonex, Victor, and LiNing.

Contact us at info@dfwbadmintoncenter.com for more information.

Racket Rental Rules

Damaged and Loss:

• Rackets must be returned in the same condition as they were rented out
• Customers are responsible for any damage beyond normal wear and tear

Identification:

• A valid ID must be presented at the time of rental
• The ID  will be held until the racket is returned

Usage:

• Rackets are for use only in our center
• Rackets are to be used for their intended purpose only

Return Policy:

• Rackets must be returned to front desk immediately after use
• Early returns are not eligible for a refund of unused rental time

Liability:

• The facility is not responsible for any injuries or accidents that occur while using the rented racket
• Renters must use the racket at their own risk

Cancellation:

• Once the racket has been rented, there are no cancellations or refunds.

Understanding the Coverage:

The Yonex Limited One-Year Warranty applies strictly to manufacturing defects in materials and workmanship. This means Yonex will cover issues like:

• Cracked Frame: This is the most common warranty claim, and it typically covers cracks that appear spontaneously during regular gameplay, not due to mishandling.
• Faulty Grommets: Grommets are the small eyelets where the strings pass through the frame. The warranty covers grommets that break or become damaged due to a manufacturing defect.

What’s Not Included:

The warranty does not extend to wear and tear, or damage caused by:

• Misuse: This includes mishandling, clashes with your partner’s racket while playing doubles, hitting the racket on the ground, using excessive force, or using it for anything other than badminton.
• String Breaks: Unfortunately, broken strings are a natural part of the game and aren’t covered by the warranty.
  Improper Stringing: Using an unqualified stringer or incorrect string tension can damage the frame. The warranty does not cover such damage.
• Cosmetic Damage: Scratches, paint chips, or grip wear and tear are considered normal cosmetic deterioration.

How to Successful Claim your Warranty:

• Don’t Cut the Strings: Leave the strings intact. This helps Yonex assess the damage and determine if it’s a manufacturing defect.
• Gather Your Documentation: Locate your original receipt or invoice as proof of purchase.

Important Considerations:

• Timeline: The warranty claim process can take several weeks, sometimes even months, as Yonex inspects the racket to determine the cause of the damage.
• Approve or Reject: If Yonex approves the warranty, a new frame will be sent to the dealer.
• Promotional Products: Promotional rackets or demonstration models are typically not covered under the warranty.

HOW TO CLAIM – RACKET WARRANTY

1. Proof of Purchase

• Customer must provide a valid receipt showing the racket was purchased from us.
• Warranty claims can only be submitted within one year of the original purchase date.

2. Condition of the String

• The string must be intact and uncut. Claims with cut or removed strings will not be accepted.
• Rackets with improper stringing (including deviation from the official stringing pattern) or exposure to excessive heat are not eligible for warranty claims.

3. Warranty Terms

• Warranty approval is not guaranteed. Processing may take up to 3 months, depending on the manufacturer’s response.
• Shipping and handling fees must be paid in advance and are non-refundable, regardless of whether the claim is approved or rejected.
• If the manufacturer rejects the warranty claim, that decision is final. Our center is not responsible for rejections and will not provide replacements outside of the manufacturer’s decision.

4. Payment Process

• Shipping and handling fees must be paid through Pike13 so payments can be tracked accurately.
• Warranty requests will not be submitted until the shipping/handling payment is received.

Please Note:

• All terms above are set by Yonex, not by our center.